The product
Missed a call? Your customer gets a text back in seconds.
When you're on the tools, missed calls and slow replies go straight to your competitor. We set up an automated instant text-back so every lead gets an immediate reply — even when your hands are full.
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Lead answered in 12 seconds — while you were still up the ladder.
What it costs you now
A missed call isn't a missed call. It's a missed quote.
Someone ringing a landscaper about a backyard reno is ringing about a job worth five figures. They're also ringing two or three other mobs the same afternoon. The one who replies first gets to quote it; everyone else finds out weeks later that it went ahead without them.
You never see that loss on a report. It just looks like a quiet week.
How it works
We give you a number
A new number from our platform sits quietly behind your existing one. You never advertise it and customers never see it.
You switch on forwarding
One setting on your phone: forward when unanswered, pointing at that number. We do it with you on a screen-share or in person.
A call rings out
The platform catches it and fires your text back within seconds — before the caller has finished dialling the next trade.
They reply, you pick it up
The conversation runs through the platform. You answer from your phone or a browser when you're off the ladder.
You keep your number. Nothing gets ported.
This is the part most people worry about, so it's worth being blunt: we do not touch, move, or take over your business number. Porting is a hassle and it's not what this is. All that changes is one forwarding setting on the phone in your pocket — and you can switch it off yourself at any time.
What you get
- Missed a call? The customer gets an instant "sorry we missed you, what do you need?" text within seconds.
- New Facebook or website enquiry? Answered immediately, day or night.
- You just show up to quote the job — we make sure the lead doesn't go cold.
- The message copy written for your business, not a generic template.
- A sit-down session where we switch it on together and test it end to end.
Pricing
Simple, and stated up front
One recovered job pays for a whole year of this.
Questions people actually ask
Do I have to change my phone number?
No. You keep the number you have. We add a second number behind the scenes and switch on call forwarding for unanswered calls only. Nothing is ported.
What happens if I do answer the call?
Nothing. The text-back only fires when a call goes unanswered. Answered calls behave exactly as they do now.
Can I change what the text says?
Yes. We write the first version with you and you can change it any time. Most people tune the wording once they see the replies coming in.
What happens when the customer replies?
Their reply lands in the platform and you get a notification. You answer from your phone or a browser, and the whole thread stays in one place instead of scattered across your messages.
Is this allowed under Australian SMS rules?
Yes. The text is a direct reply to someone who just rang your business — a requested communication, not marketing. We don't use this for bulk or cold messaging.
How long does setup take?
About a week end to end, but your part is one short session — usually under half an hour — where we switch on forwarding together and test it.
Get started
Set this up for my business
Tell us how leads reach you at the moment. If this isn't right for your business we'll say so.
Got it — we'll be in touch within 1 business day.
If you don't hear from us by then, email joshua.s@simonsdigitalsolutions.com directly.